Frequently Asked Questions
Everything you need to know about your Luma journey
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may be subject to a small processing fee.
Can I track my package once it has shipped?
Yes! Once your order leaves our warehouse, you will receive an email containing a unique tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my Luma garments?
To maintain the longevity of your apparel, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are also printed on the internal label of every garment.